Product Packaging & Shipping

Satisfaction is knowing that you received and unwrapped your package with a smile on your face. To have your purchases arrive safely and in timely fashion will always be our primary focus.

Freight Service Information

Currently, we only work with JNE for shipments with access to deliveries ranging from overland route (typically for mass orders) to overnight services.

Product Returns

  • Damage Policy

    Any damage/breakage that occur during shipping must be reported within 5 days to Please be advised to attach your invoice code & pictures of the damaged goods in your email Our customer service will make every attempt to offer you the best possible compensation plan.

  • Exchange & Refund Policy

    Product exchanges are only allowed for items that are faulty, wrongly described or different from what you have purchased and must be reported via email within 5 days to

Please note:

  1. We are not responsible for any damage that may occur during the returning of goods for exchange/refund
  2. We suggest reading our Instructions for Safety Packaging before you ship the goods
  3. Shipping costs are non-refundable