Frequently Asked Questions (FAQ)

Apakah Brewsuniq menerima custom order?

Ya, namun untuk beberapa kategori produk tertentu. Jenis kategori produk yang bisa di-custom:

  • Woodenware / Jenis tableware berbahan kayu (Custom desain dan custom logo), estimasi produksi: 14 - 30 hari.
  • Chefwear / Seragam Chef, Staf waiter, Barista (Custom desain dan custom logo), estimasi produksi: 14 - 30 hari.
  • Furniture / Beragam perabot seperti kursi makan, meja makan, lemari, dll (Custom desain), estimasi produksi: 45 - 60 hari.
Minimum order untuk pemesanan custom bisa bervariasi tergantung desain yang anda inginkan, silahkan hubungi kami via WA atau email untuk informasi lebih lanjut.

Brewsuniq mengirimkan produk yang bisa dibilang sangat rentan pecah, apakah aman untuk dikirimkan keluar kota?

Tentu aman! Dengan pengalaman lebih dari 3 tahun dan standar pengemasan yang telah teruji, kami sangat yakin setiap produk yang anda beli akan sampai di tangan anda dalam kondisi sempurna. Selain itu kami juga memberikan Safety Guarantee, yakni garansi keamanan pengiriman untuk seluruh customer yang berbelanja di brewsuniq.com

Pengiriman ke luar kota via logistik apa dan berapa hari sampainya?

Kami bekerjasama dengan JNE selaku partner logistik. Layanan yang tersedia cukup beragam dan anda bisa pilih sendiri sesuai kebutuhan dan budget, mulai dari pengiriman ekspres one-day-service hingga pengiriman jalur darat yang paling ekonomis dan cocok untuk bulk orders. Untuk anda peminat produk kami di luar negeri, anda juga bisa belanja! Mulai 2020 kami siap melayani international customer dengan pengiriman door-to-door via DHL. Selagi kami menyempurnakan sistemnya di webstore, anda bisa menghubungi kami via WhatsApp atau email untuk bantuan pemesanan maupun quotation mengenai biaya kirim ke alamat anda.

Saya ingin pesan dalam jumlah besar untuk kebutuhan resto, apakah ada harga khusus?

Kami tidak menyediakan pricelist khusus untuk pemesanan wholesale. Adapun penawaran spesial dari kami dalam bentuk discount sesuai nominal belanja, mulai dari disc 5% untuk belanja minimum IDR 2.500.000 tidak termasuk biaya kirim (gunakan kode voucher “ WHOLESALE “ untuk apply discount).

Apakah semua koleksi di webstore ini tersedia?

Seluruh produk ready stock dan siap untuk langsung diproses kirim, kecuali yang sudah diberi label “Out of Stock” (stok habis) atau “Indent” (khusus pemesanan pre-order / produksi diperlukan).

Do you accept custom orders?

Yes, but only for a limited category of products. Currently, you can customize the following items:

  • Woodenware / Tableware with wooden material (custom design and logo available), estimated production time: 14-30 days
  • Chefwear / Chef clothing and apparel for waiters or Barista (custom design and logo available), estimated production time: 14-30 days
  • Furniture / A vast category of furniture, such as dining chairs, dining tables, wardrobes and shelves, etc. (custom design available), estimated production time : 45-60 days

Brewsuniq is shipping highly fragile products, will it be safe for overseas shipping?

Yes, it is safe and with over 3 years of experience, we already have a tested and proven packaging standard. We are certain that you will receive every product you’ve purchased in perfect condition. Besides, we provide our customers with Safety Guarantee, which is a special privilege for all customers shopping via brewsuniq.com

Which logistic partner will be delivering your order?

We work with JNE as our local logistic partner and they do reach the entirety of Indonesia. You can also select from a few service options with different shipping time and cost to suit you needs or budget. One-day-service (YES) would be the fastest shipment, but you may also choose to save cost with the cheaper (JTR/ overland service) especially if you’re ordering in bulk. If you’re a foreigner and looking to shop our collections, you don’t have to wait! Because starting 2020 we can ship to your doors via DHL. As we are in the process of implementing the necessary system to our website, you may contact our marketing team directly via WhatsApp or email for ordering assistance or quotation about the shipping cost to your country.

I would like to order in large amount for my restaurant, do you have a special price?

We don’t have a special pricing for bulk orders but we do offer exclusive discount based on your total purchase, which starts at 5% for a minimum purchase of IDR 2,500,000 (shipping cost excluded) and possibly more as this nominal increases, you can input voucher code “WHOLESALE” at the end of your purchase to apply your discount.

Are all the items in this webstore in-stock?

All products on display in the web is ready stock and can be shipped immediately. The only exceptions are the ones we have labelled “Out of Stock” (which is currently sold out) or “Indent” (may require production).